CANCELLATION & REFUND Policy
JUMPKING Product return Policy
NOTE: The complain should be raised against damaged product within 24 hrs after the product received.
- In general, an item may be eligible for return within the applicable return window if it fulfills one or more of the following conditions
- If the product Was delivered in a physically damaged condition
- we will exchange the damaged part with no extra added cost.
- Is different from what was ordered
-We will exchange the product with the original product ordered
with no extra cost.
- You can return the goods within 10 days of purchase with actual
– 5% of the total amount will be deducted as processing fee
- Customized products cannot be returned.
- If the product is no longer needed:
- Product with no longer usage or need can be returned *.
- We will generate a credit note to the buyer of the same amount.
- Buyer can redeem it for his/her next purchase within 90 days from the date issued.
- The credit note will be given only after the product is received and has passed all the quality check.
Note: We will accept the return only if it is initiated within 24 hrs of the product received.
When Product can be returned
- Product Mismatch from the ordered size
- Faulty Product
The Return Process –
- Repack the product in original packing.
- Write a request letter with Reason for return
- Send the parcel + Request letter + Invoice copy it thru any courier with door delivery Back to
Jumpking International llp , Survey 45, Royal Enclave, Jakkur, Bangalore, 560077, +918448448470
Refund Process –
- Defected goods should be returned within max 15 days in unused condition. One we receive the goods in our warehouse we will check the product within 24-48 hours for its condition and process the refund within 7 days from the day we receive the goods back.
Refund Amount –
- We will deduct 5% operational charge + To and fro shipping charge + or any other charge which was paid for the same shipment if incurred by Jumpking International LLP from the original amount paid by buyer.